Terms & Conditions

Accommodation bookings

All reservations, spa treatments, and packages must be paid in advance, the full deposit will be deducted from the credit card provided at the time of booking.

The deposit remains refundable in line with the cancellation policy stated on your selected rate, the deposit is non-refundable if the pre-paid advanced purchase rates are booked.

Cancellation policies

Book direct rates – 24 hours prior to the arrival date

Flexible & OTA rates - 48 hours prior to arrival

Packages & Breaks – 5 days prior to the arrival date

Pre-paid/Advanced purchase – non-refundable

Wedding accommodation - one month prior to the wedding date.

Spa bookings

Overnight breaks – 72 hours prior to arrival

Day packages - 48 hours prior to arrival

Meetings, Events & Groups

Payment terms will be detailed by your event organiser

Special Offers

All special offers are subject to availability and may change on a daily basis.

Offers must be booked directly with the hotel and cannot be used in conjunction with any other offer.

Dining

For reservations of 8 or more people, a non-refundable deposit of £10 per person is required.

A discretionary service charge of 10% will be added to the total bill

Damage or Soiling

We reserve the right to charge guests the cost of rectifying damage or soiling caused to the property.
Should this damage/soiling come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card.

We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Key Loss

A charge of £150 will be made for the loss of property keys.