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Terms & Conditions

Accommodation bookings

All reservations, spa treatments, and packages must be paid in advance, the full deposit will be deducted from the credit card provided at the time of booking.

The deposit remains refundable in line with the cancellation policy stated on your selected rate, the deposit is non-refundable if the pre-paid advanced purchase rates are booked.

Cancellation policies

Flexible rates/ Book direct rates – 24 hours prior to the arrival date

Packages & Breaks – 72 hours prior to the arrival date

Pre-paid/Advanced purchase – non-refundable

Wedding accommodation - one month prior to the wedding date.

Spa bookings

Overnight breaks – 72 hours prior to arrival

Day packages - 48 hours prior to arrival

Meetings, Events & Groups

Payment terms will be detailed by your event organiser

Special Offers

All special offers are subject to availability and may change on a daily basis.

Offers must be booked directly with the hotel and cannot be used in conjunction with any other offer.


For reservations of 8 or more people, a non-refundable deposit of £10 per person is required.

A discretionary service charge of 10% will be added to the total bill

Fab perks!

Best price guaranteed when you book direct!

Up to 15% off our best flexible rates.

Plus some fab perks, choose from*

  • Free drink - one pint of beer or a glass of wine
  • Free upgrade - subject to availability

To add a perk to your booking online, please use the additional details & preferences box during the booking process to tell us which perk you would like.

*Cannot be used in conjunction with packages and special offers

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