Terms & Conditions
All reservations, spa treatments, and packages must be paid in advance, the full deposit will be deducted from the credit card provided at the time of booking.
The deposit remains refundable in line with the cancellation policy stated on your selected rate, the deposit is non-refundable if the pre-paid advanced purchase rates are booked.
Flexible rates/ Book direct rates – 24 hours prior to the arrival date
Packages & Breaks – 72 hours prior to the arrival date
Pre-paid/Advanced purchase – non-refundable
Wedding accommodation - one month prior to the wedding date.
Overnight breaks – 72 hours prior to arrival
Day packages - 48 hours prior to arrival
Meetings, Events & Groups
Payment terms will be detailed by your event organiser
All special offers are subject to availability and may change on a daily basis.
Offers must be booked directly with the hotel and cannot be used in conjunction with any other offer.
For reservations of 8 or more people, a non-refundable deposit of £10 per person is required.
A discretionary service charge of 10% will be added to the total bill
Damage or Soiling
We reserve the right to charge guests the cost of rectifying damage or soiling caused to the property.
Should this damage/soiling come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card.
We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
A charge of £150 will be made for the loss of property keys.
We only accept card payments, no cash payments are possible.
We accept all major credit & debit cards.