Imagine Spa at Hazlewood Castle
How To Spa
If you have never visited a spa before we understand it may be somewhat of a daunting experience.
Trust us, at Imagine Spa you have nothing to fear!
When you arrive at the spa, you will be given a brief consultation form to fill in (if you haven't already completed this online) and then one of our friendly therapists will go through this with you.
Our therapists will guide you through your whole experience; putting you at ease, assisting you with your choice of treatments and going out of their way to make sure your time with us in nothing less than exceptional. Ultimately, our therapists want you to have such a fantastic experience that you'll want to come back and visit us again.
You will be given a tour of the facilities (if choosing a spa experience) and told exactly when your treatment time is scheduled for, then all you have to do is relax and enjoy your time with us.
If you have any questions or concerns at all, just ask one of our team of therapists who will be more than happy to help you in any way.
To help you to make the most of your time with us and to allow us to provide you with the best possible level of service, we have put together a Spa Etiquette Guide and a Health & Wellbeing Guide below for you to read before you visit us
Spa Etiquette Guide
Our spa environment is one of tranquility and relaxation and one that we hope you will enjoy time and again. If you are new to the spa experience, we hope that the following information will help you get the most out of your time with us.
Mobile Phones and Cameras
Please respect other guests rights to privacy and serenity and do not use mobile phones or cameras within the spa.
Spa Arrival
It is advisable to arrive at the spa reception at least 15 minutes prior to your treatment reservation so your treatments can start on time and you are able to enjoy the facilities and relax fully. Late arrival will result in shortened treatment time but treatments will still be charged at full price.
Please be aware that late arrivals will not receive an extension to their treatment time.
Age Requirements
Children under the age of 18 years are only permitted admittance into the spa at the spa manager's discretion. If permitted they must be accompanied by a parent or legal guardian at all times.
Please note that under 16s are not permitted to use the thermal spa or mud rasul, there are also limitations to treatments we can offer, please contact us directly for available options.
What to Bring
Swimming costumes must be worn in the spa. For your comfort, we will provide you with a robe, towels and slippers to use throughout your visit. Lockers are available for your personal belongings however we strongly recommend that you leave all valuables and jewellery at home. Paper underwear will be provided for treatments if you so wish.
Cancellation Policy
Please note full payment is taken at the time of booking on all treatments and day packages. We strongly recommend you book all treatment time required in advance to avoid any disappointment on the day. In order to provide you and other guests with excellent customer service and access to appointments during peak times, we have a firm 48-hour cancellation policy. Any appointments cancelled within 48 hours of the booked treatment date, are strictly non-refundable.
Health & Wellbeing Guide
Health Conditions
Prior to using any of the facilities, we will conduct a consultation, complete a health form and provide a tour of the facilities. Please make us aware of any medical conditions that may prevent you from having specific treatments, or using some of the facilities before arrival so we can advise accordingly. Please consult your GP before arriving with us if you are pregnant or suffering an illness that you may think could affect your experience. Some treatments may require you to have a doctor's note before we carry out the treatment. In cases where there is a health concern, we may refuse to carry out the treatment without a doctor's note.
Pregnancy
We offer a specially designed massage treatment for expectant and nursing mothers. Some of our treatments, however, are not suitable for you during this special time, so please allow the spa team to guide you in selecting which treatments are most suitable for you. Unfortunately, we do not offer any spa treatments during the first 12 weeks of pregnancy.
Hydration
Please keep yourself hydrated. Water and herbal teas are provided throughout our spas so please ensure you keep yourself hydrated whilst relaxing at Imagine. This is particularly important after a treatment.
You-Time
Magazines are available in the spa relaxation room, however, please do feel free to bring your own or a favourite book!
Jewellery
It is appropriate to remove jewellery during a spa treatment. Any personal property brought onto the site is the responsibility of the guest. Lockers are available in the changing rooms but we do advise you to leave any valuables, especially jewellery at home. We are unable to accept responsibility for loss or damage incurred to your personal belongings.
Disclaimer
Unfortunately, we cannot guarantee the availability of all of our facilities/experiences if essential maintenance or repair work is being completed and where possible notice will be provided at the time of booking.